Returns & Exchanges

Unless otherwise specifically agreed to in writing, all products are sold under the following terms and conditions. These terms override any terms provided by the Purchaser. No agent or representative of The Sign Parrott (the Company) is authorized to alter or omit any part of these conditions. Acceptance of the goods upon delivery indicates agreement to these terms.

Any claims of shortages or damage during transportation must be reported to the Company immediately upon delivery. Acknowledgment of the delivery will be regarded as acceptance of the quantities listed on the invoice and confirmation that the goods have arrived without transportation-related damage.

The Sign Parrott will, at its discretion, repair or replace any items sold that, within three months of delivery, are proven to the Company's satisfaction to have been defective at the time of delivery. This is provided that the defect is solely due to faulty materials, workmanship, or manufacturing, and subject to the following conditions:
(i) The Company must be notified immediately upon discovery of the defect.
(ii) The defect must not be caused by intentional damage, negligence, improper storage, misuse, incorrect application, improper installation or assembly (except when performed by the Company, its staff, or agents), or normal wear and tear.
(iii) If requested, the goods must be returned to the Company within one month of identifying the defect.

The warranty outlined in this clause is the ONLY express warranty provided by the Company. Any other terms, representations, or warranties, whether implied, statutory, verbal, or written, regarding the quality or fitness of the goods for any purpose are excluded to the fullest extent permitted by law.

Except as provided under this warranty, the Company excludes all liability to the Purchaser or any other party for any loss, damage, or harm resulting directly or indirectly from the supply, use, or performance of its products or services. This includes liability arising from breach of contract or negligence by the Company, its employees, or agents. In any case where liability is applicable, it is limited to the invoiced price of the product or service in question.

No goods may be returned without the prior written consent of the Company.

The Company reserves the right to void any warranty claim if the claimant fails to provide the Company with a reasonable opportunity to inspect the product, its application, and the circumstances of use.

The Company will make reasonable efforts to deliver goods by the stated delivery time, but all delivery dates are estimates only. The purchaser must accept the actual delivery time, and the Company is not liable for any losses, costs, damages, or expenses caused by delays.

Unless otherwise agreed in writing, payment in full is due within 30 days of delivery. Failure to make payments on time under this or any other contract with the Company may result in the Company delaying, suspending, or canceling deliveries, either in part or in full, at its discretion.

Ownership and title to the goods remain with the Company until full payment is received. Any goods that remain the property of the Company must be held by the purchaser in a fiduciary capacity and stored separately from other goods. If payment is overdue, the Company reserves the right to require the return of its goods and may enter the purchaser's premises or storage location to reclaim them at the purchaser’s expense.

The Company will not be held liable for failure to fulfill its obligations due to circumstances beyond its control, including but not limited to force majeure, wars, strikes, riots, civil unrest, or natural disasters.

Once an order is accepted by the Company, it cannot be reduced or canceled without a written agreement from the Company.