Q: What is a merchandise website?
A: A merchandise website is an online store that sells branded merchandise, such as t-shirts, hats, phone cases, and other products that feature logos or designs associated with a specific brand or organization.
Q: How do I place an order on a merchandise website?
A: To place an order on a merchandise website, you'll need to first select the product you want to purchase and then choose the size and color (if applicable). You'll then need to add the item to your cart and proceed to the checkout process, where you'll be asked to enter your shipping and payment information.
Q: What payment methods are accepted on merchandise websites?
A: Payment methods accepted on merchandise websites can vary, but common options include credit/debit cards, PayPal, and Apple Pay. Some websites may also offer other payment options, such as Google Pay or Venmo.
Q: How long does it take to receive my order from a merchandise website?
A: The time it takes to receive your order from a merchandise website can vary depending on several factors, such as the shipping method selected, the location of the seller and the buyer, and any potential delays in production or shipping. Typically, most orders are delivered within 2-3 weeks of the purchase date.
Q: Can I return or exchange items purchased from a merchandise website?
A:The return and exchange policy of a merchandise website can vary depending on the seller's terms and conditions. It's important to read the return policy carefully before making a purchase. Generally, items that are damaged or defective may be returned for a refund or exchange, while items that do not fit or are not to the buyer's liking may be exchanged for a different size or style.
Q: How can I track my order from a merchandise website?
A: To track your order from a merchandise website, you'll typically receive an email confirmation with a tracking number once your order has been shipped. You can then use this tracking number to monitor the delivery status of your order through the shipping carrier's website.
Q: What should I do if I have a problem with my order from a merchandise website?
A: If you have a problem with your order from a merchandise website, such as a missing or damaged item, it's important to contact the seller's customer service department as soon as possible. Most websites will have a customer service email or phone number listed on their website that you can use to report any issues or concerns.
Common Questions
How much is shipping?
Once you add your products to the cart our system will calculate shipping based off the box sizes needed and the zip code it's shipping to. The shipping prices are live and are the lowest possible rates we can get at that time. Sometimes the rates will change and the price you see today might not be the price you see tomorrow.
UPS uses dimensional weight for most of the boxes we use, the larger the box the higher shipping prices.
How long will take to receive a proof?
Typically, you'll receive a proof via email from our graphics department within 1-2 hours of placing the order, if the order is placed during regular business hours of 7 a.m. - 5 p.m. EST, Monday - Thursday, and 7 a.m. - 4 p.m. Friday, with the exception of holidays. If you place your order during off hours/days, you'll receive a proof 1-2 hours from the time we re-open.
Do you have shipping discounts?
We ship a large volume of products each year and therefore qualify for great discounts with UPS. Those great savings are passed directly onto you in the shipping rates you see in the cart.
Can you price match?
We strive to keep our prices as low as possible while competing with the current market. If you have found a product for a lower price with one of our competitors please forward the official quote to info@parrottprinting.com. Once received you'll be contacted by a customer service representative with further details of price matching that particular product if possible.
My package arrived damaged, what do I do?
We take extra care in packing out all of our orders for shipping to try to avoid any possible damages during shipping, however, shipping damages can and do happen unexpectedly. In the event that your package arrives damaged, we ask that you take photos of the box and damaged product and send them directly to your customer service representative as soon as possible. Your customer rep will review the images and guide you on the next steps.
Do you offer wholesale or reseller pricing?
We do not offer wholesale or reseller discounts at this time. We do, however, have quantity discount pricing for most of our products when a given quantity of that products is ordered at the same time. These discounts can be found in the right side of the product page under the regular pricing.
Do you have any coupon codes?
We try and keep all of our prices fair and we never offer discount coupons since we don't have the extra price added into the products to cover that. We do, however, have quantity discount pricing for most of our products when a given quantity of that products is ordered at the same time. These discounts can be found in the right side of the product page under the regular pricing.
My credit card was declined, what do I do?
Generally this is not a problem with the credit card, it is probably a security verification that is not matching. Usually the billing zip code is causing the problem.
Please double check the zip code on the billing address and verify that it matches the billing zip code that is associated with the credit card. The security feature must match up exactly.
If all is correct there, and it still does not go through, then the work around is to place the order and choose "Pay by check". That will get the order processed and we can take the credit card information over the phone.
Can I return the product if I don't like it?
We strive to meet all of the needs of our customers to ensure they are informed and satisfied with their purchase. In the event that you are not happy with the product or service you received, we ask you to contact us directly at info@parrottprinting.com right away so we can try to rectify any issues you may be experiencing. You can also review our current return policy in further depth.
I am tax exempt, what do I do?
We can set up your account to be tax free. To do this we will need you to first set up an account on the website, then let us know the email it's under. We will also need the tax certificate on file here to turn your account into a tax exempt account, email your tax certificate to info@parrottprinting.com.